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Open Monday to Friday 9am – 6pm
Taking your privacy and security seriously
Who We Are
This privacy notice (the “Privacy Notice”) applies to all personal information processing activities
carried out by Hello Business Services Ltd trading as Hello.ie (“Hello.ie”).
Hello Business Services Ltd is a private company limited by shares, trading as Hello.ie. Hello.ie is a
data controller in respect of personal information that we process in connection with our business
(including the products and services that we provide). In this notice, references to “we”, “us” or “our”
are references to Hello.ie.
Our principal address and registered office is Unit 4, Mine Hill Business Centre, Mine Hill Lane, Kilternan, Dublin 18 and our contact details can be located at hello.ie
We respect individuals’ rights to privacy and to the protection of personal information. The purpose
of this Privacy Notice is to explain how we collect and use personal information in connection with our
business. “Personal information” means information about a living individual who can be identified from
that information (either by itself or when it is combined with other information).
We may update our Privacy Notice from time to time, by communicating such changes to you and
publishing the updated Privacy Notice on our website www.hello.ie. We would encourage you to visit our
website regularly to stay informed of the purposes for which we process your information and your rights
to control how we process it.
Data Storage & Retention Periods
Primary Client Database
Where the sales process is completed and a policy or product issued, we will retain your personal
data for six years after the expiration of the policy or product.
Where the sales process is not completed, we will retain your personal data for one month after
our latest contact with you.
Database Backup files will be retained for one year
Backup files are encrypted and only accessible by the Executive Director of Hello.ie
For one month after the recording was made these calls may only be accessed by the person
responsible for training and quality.
After one month has elapsed since the recording was made, the data will be encrypted, archived and
stored such that only the Executive Director of Hello.ie has access to it. Where necessary,
individual calls will be attached to your electronic client record.
Emails between you and our staff will be accessible by the person to whom the email was sent for a
period of one year, after which the email will be encrypted, archived and stored such that only the
Executive Director of Hello.ie has access to it. Where necessary, individual emails may be attached
to your electronic client record.
While an application is in progress, we will store any paper documents in a locked cabinet while
not in use.
Where the sales process is completed and a policy or product issued, we will archive paper
application forms with a specialist archival service for six years after the expiration of the
policy or product.
Where the sales process is not completed, we will shred any paper documents within one month.
When you visit our website we store your IP address and non-personal information about your visit
in server log files.
Log files are deleted after one month.
Data provided by employees is limited to that which is required by law.
Data will be retained for up to ten years after the person has ceased to be an employee of
Hello.ie in order to comply with statutory requirements.